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Posts Tagged ‘tablet’

Talking to Text – Harmless or Hindering for Drivers?

June 8, 2012 1 comment

Last month we explored the idea of voice activation on mobile devices and found many smartphone and tablet owners use this feature for directions (55.2% regularly or occasionally ask for navigation help). I know I’ve done this while driving, speaking the name of the place I am looking for so I can get turn by turn instructions. I’ve also been guilty of talking to text while driving. With many states like Ohio looking to pass laws regulating the use of electronic devices while driving* (not just texting, which is already a no-no in 39 states), we wanted to know if Americans thought speaking to a device was any safer than using hands-on methods, or if voice commands were just as distracting.

The majority of Americans say it is slightly or much less dangerous to talk to a device instead of engaging in traditional hands-on activities while driving. However, 1 in 4 believes voice capabilities like talking to text bring with them the same amount of danger as talking with your fingertips:

While the different generations (Gen Y, Gen X, Boomers and Silent Generations) agree on the perceived level of danger, these age groups disagree on what specific mobile activities should be banned by law. The majority say hands on activities (texting, hands on phone calls, browsing the web, playing games, etc.) should be illegal, but older generations are most likely to also want to ban hands-free activities like talking to text. Those in Generations X and Y on the other hand, are less likely to be willing to give up talking to text, asking for directions or using other voice commands.

Perhaps members of Gen X and Gen Y are more accustomed to multitasking and technological gadgets in general while older generations are more likely to see these devices as potential distractions.

The late Ray Bradbury wrote in his novel Dandelion Wine:

Every time man and machine look like they will get on all right –boom! Someone adds a cog, airplanes drop bombs on us, cars run us off cliffs.

He may not have been able to predict how dangerous texting while driving can be (or playing Words with Friends—sadly, I’ve seen this), but he warned his readers 50+ years ago of the dangers and diversions technology can create.


*In Ohio, a law will soon take effect banning those under 18 from using ANY sort of handheld electronic device for ANYTHING. Drivers have to be pulled over first, so luckily adults like myself who look like highschoolers won’t be pulled over when making phone calls or checking a GPS 🙂


Source: American Pulse™ Survey, MAY-12 #2

© 2012, Prosper®

American Pulse™ is a trademark of Prosper Business Development.

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Mobile Users Speak…to their devices!

May 29, 2012 3 comments

Do you ever find yourself driving down the highway, asking your smartphone for directions to a restaurant or a friend’s house? 3 in 4 Mobile Users say they utilize at least some form of voice activation on their smartphones or tablets, for a variety of uses from commands (“Call Mom”) to personal assistants (“Siri, what restaurants are nearby?”), according to the latest mobile survey from Prosper Mobile Insights.

The most popular voice features are Internet searches and directions. Nearly 1 in 3 (32.0%) regularly speaks to a device to search the Web and another 20.7% ask their smartphone or tablet for directions. 14.6% say they regularly talk to text, 12.8% utilize personal assistants and 11.6% use voice commands often:

Among the 74.4% who use voice activation at least occasionally, most (63.1%) are somewhat or very satisfied with the voice capabilities on their mobile devices. However, about a fourth of this group (23.8%) is neutral—they are neither satisfied nor dissatisfied. Perhaps these folks just haven’t used voice activation to the fullest? Maybe they’ve read too many autocorrect mishaps? Or maybe other smartphone and tablet features are just more alluring. Mobile Users say texting, Internet access, calling and email are the top features they can’t live without, along with GPS and of course, apps.

Even more insights are available on your tablet via the Prosper Mobile InsightCenter. You can install the app on your iPad or download to your Android™ tablet. No tablet? No problem! View the InsightCenter online here.

Android™ is a trademark of Google, Inc.

Source: Prosper Mobile Insights™ Mobile Survey, April 2012, N=328

© 2012, Prosper®

Battle of the Sexes: Keeping Up with the (Mobile) Joneses

When you buy a new smartphone or tablet, do you get excited about having the latest and greatest gadget on the market? Does that excitement fade after about a month when the next “latest and greatest” hits the shelves? You are not alone!

Overall, about 1 in 5 Mobile Users (19.4%) simply have to have a new product or upgrade when it is made available. 23.2% of men say they go out and get it these new products right away while women (15.9%) are less likely to feel the impulse:

I agree with the ladies on this one—I’d rather save my money and enjoy other parts of my life that don’t involve being glued to a gadget. It appears as though the most popular option when a new product is available is to wait for prices to drop before jumping on the mobile bandwagon.

Perhaps because men are more likely to buy the newest tech products as soon as possible, they are also less likely than women to find it difficult to stay up to date with technology upgrades. 42.3% of women somewhat/strongly agree that it is hard to keep up with new and changing technology devices vs. 37.2% of men:

I’m going to have to side with the fellas on this one, mostly because I don’t bother to try to keep up!

For more insights on mobile users, including how smartphones and tablets are used on vacation, check out our latest press release: Top Ways Mobile Users Stay “Connected” on Vacation: Personal Email, GPS & Keeping in Touch, According to Latest Mobile Survey.

Even more insights are available on your tablet via the Prosper Mobile InsightCenter. You can install the app on your iPad or download to your Android™ tablet. No tablet? No problem! View the InsightCenter online here.

Android™ is a trademark of Google, Inc.

Source: Prosper Mobile Insights™ Mobile Survey, March 2012, N=346

© 2012, Prosper®

Yep, There’s an App for That Too

February 22, 2012 Leave a comment

Smartphones are big, and tablets are even bigger, primarily due to the countless number of handy dandy apps available for download. From games, planning dinner, tracking the calories in that dinner, to connecting with friends, or even learning How to Drink Your Coffee, there’s bound to be an app for that.

But what apps do consumers really care about when it comes down to it? What about consumers in China, where the mobile market is soaring? Developers take note…it’s all about games and entertainment. For the purposes of this analysis we looked at the types of apps mobile-savvy American and Chinese Consumers ages 18-54 use most often. Despite cultural differences, games, entertainment, and social networking apps are most popular:

With gaming and general entertainment the top two types of apps in both countries, it’s clear that those little Angry Birds have global appeal. Social networking apps are also popular in both countries, with approximately 6 in 10 Chinese and American consumers connecting with friends and family via their mobile devices.

The cultural divide is apparent though once we look past gaming, entertainment, and social media. American consumers are far more likely to download apps related to weather (54.4%), radio (41.7%), and sports (31.0%) than their Chinese counterparts.  Mobile-savvy Chinese Consumers, on the other hand, are much more likely to use work-related apps focused on finance (49.4%), news (52.8%), and general business (51.2%).

Like Apps? We’ve got ‘em too. Visit www.BIGinsight.com/decisions

For more information on this data contact BIGinsight™ or ProsperChina™

Sources: BIGinsight™ Media Behaviors & Influence™ Study – DEC-11 (N=24,578); ProsperChina™ Quarterly Survey – Q4 2011 (N, 16,175)

© 2012, Prosper®

BIGinsight™ ProsperChina™ and Media Behaviors & Influence™ are trademarks of Prosper Business Development Corp.

An Amazonian Sized Challenge: The Smartphone and Tablet Price Check Era

February 9, 2012 1 comment

It used to be that in order for a consumer to do a price comparison it required some sort of inconvenience for them. Before the Internet, they had to drive across town or have their newspaper ads handy. Once the Internet came along, they could compare before they came in store but once they were there the options were limited.

In the smartphone and tablet era, not only can consumers compare prices between retailers while standing in a store, they can actually purchase the product from a different retailer while standing in another store.

In a survey we conducted for the National Retail Federation this past holiday season, 25.3% of Adults 18+ shopped for an item in a store and then decided to buy that same item online from a different retailer. The ability to find a cheaper price online was the overwhelming top reason for choosing the online retailer.

The convenience of shopping online was the second most chosen reason for going to a different retailer online and the item being out of stock or unavailable in the store came in third.

Another interesting insight from the January survey was about the Amazon Price Check Application. Of those who have a smartphone, 15.9% used the Amazon Price Check Application this past holiday season. I recently downloaded this app to my iPhone and tried it out. You can scan a barcode, take a picture of an item, type in the product name, or “Say It” and the app will search to find that product and give you the Amazon.com price. I took a picture of my office desk phone and it found it in seconds.

The smartphone and tablet era presents an interesting challenge for retailers that doesn’t look to be going away any time soon. New technology is always just around the corner helping to make consumers’ lives easier. What could possibly be next?

Check out the Prosper Mobile InsightCenter to find the latest smartphone and tablet consumer trends.

Source: BIGinsight™ Monthly Consumer Survey – JAN-12 (N = 9317, 1/4 – 1/11/12)

© 2012, Prosper®

BIGinsight™ is a trademark of Prosper Business Development

Thanks for the Customer Service, but my Smartphone Found a Better Price

January 16, 2012 Leave a comment

Forget about shopping in your pajamas – with smartphones and tablets, you can shop in multiple stores by going to just one store. Sure, you can do that online, from the comfort of your own home, but you can’t feel the product and really see it up close. You also don’t have the advantage of picking the brains of customer service reps and product experts.

I recently had the chance to “borrow” customer service from a store I wasn’t planning to purchase from. Sadly at the time, I did not have a smartphone (those were tragic times), but I still went in to an electronics store knowing prices and stats of laptops I had found online. I spent time chatting up a member of the customer service team and he helped me pick the model I wanted. When the associate was ready to ring me up, I chuckled a little and said “No thanks, I found this same model online for $200 less…in red.” Although the associate was bummed, he knew he was defeated (he could not offer me my heart’s desire – a new metallic red Toshiba!). He groveled and tried to counter the offer with warranties, but I would already be getting one from the manufacturer no matter where I purchased. Had his boss been aware of better deals and color selections elsewhere, perhaps the store could have made me a better offer.

Using smartphones and tablets, Mobile Users have pulled this same maneuver—they shopped one store, compared prices on their device, and then left to purchase somewhere else! 40.6% have gone to another physical store and 25.6% have purchased from a different online retailer:

Have you ever done any of the following on your smartphone or tablet while shopping in a store? (Check all that apply)
Compared prices and purchased from another retailer’s physical store

40.6%

Read product reviews to decide between products

35.8%

Compared prices but still purchased from the same retailer

30.6%

Scanned a QR code to get more information about a product

29.7%

“Checked in” for a discount

26.7%

Requested a price match

26.4%

Compared prices and purchased from another retailer’s website using my device

25.6%

Compared prices and purchased from another retailer’s website using my laptop/desktop after leaving the store

23.1%

Compared prices and purchased from the same retailer’s website using my laptop/desktop after leaving the store

13.3%

Compared prices and purchased from the same retailer’s website using my device

13.3

 
Source: Prosper Mobile Insights™ Mobile Survey December 2011
Be sure to check out the release Opportunity Lost: 40% of Mobile Users Compare Prices, Purchase From Competition, According to Prosper Mobile Insights™

Several Mobile Users are also taking advantage of customer reviews, QR codes and check-ins.

Retailers need to watch out for these “smart” shoppers and iPad price investigators! Physical stores need to be able to compete with online stores, as well as their physical next door neighbors, since smartphone and tablet shoppers have all the competition’s price and selection information at their fingertips. Retailers can’t rely on the idea that shoppers like to touch and feel the merchandise before they buy—most shoppers still do, but they can experience your products in person and still purchase them somewhere else where the price is better! (They can take advantage of your knowledgeable sales people and still take the better price elsewhere 🙂

We want to hear your stories! How have you used a mobile device to help you shop? Have retailers lost your business because you found better deals somewhere else? (Have you made an electronics guru cry recently?) We want to hear from you!

Trend Spy: November

November 22, 2011 Leave a comment

Each month, we ask respondents in our Consumer Intentions & Actions® survey if latest trends, newest gadgets, and even “it” personalities are Hot or Not. The Hot or Not List is generally comprised of input from our respondents, gathered in the previous month’s CIA® survey.

We publish the overall results in the monthly Executive Briefing (see the November results here). In a nutshell, adults in general voted Giving Thanks, Black Friday, Tablet Devices, and Cyber Monday as the hottest trends for November, respectively.

But what’s hot is really dependent on age and gender, doesn’t it? What a teenager believes to be totes cool might not be the bee’s knees to a grandparent. (For the record, if you had to look up “bee’s knees” or “totes,” you probably have a completely different view of what’s hot or not).

This month, though, let’s Trend Spy on younger adults. Some of our findings were quite surprising when we compared data for younger men (aged 18 to 34) to younger women (also 18 to 34). For instance, who would’ve thought that young men would say that Black Friday was hotter than Tablet Devices? Eight out of ten (80.1%) cool dudes voted one of biggest shopping days of the year as hot, compared to 67.3% for Tablets. Guys for Black Friday even outnumbered the young ladies (75.0%). Perhaps retailers are missing the boat a hot demographic here…

Besides Black Friday and Tablets, younger men also named Giving Thanks (65.9%), Cyber Monday (58.9%), and Occupy Wall Street (45.6%) in their top five. In contrast, the hottest item for young women was Giving Thanks at 82.5%…so these ladies are 25% more likely to vote for Giving Thanks than their male counterparts, who are busy giving thanks for Black Friday. Three out of four (75.0%) women 18 to 34 also voted Black Friday as hot, followed by Tablet Devices (69.1%), Cyber Monday (56.9%), and [swoon] Twilight: Breaking Dawn (52.1%).

P.S. For more on Black Friday, stay tuned for our upcoming BIG on the Street post, where we’re planning to bring you highlights from our Black Friday excursion. With 152 million people planning to shop this weekend, it should be interesting.

For more information on this data, please contact BIGinsight™.

Source: Consumer Intentions & Actions® Survey – NOV-11 (N = 8502, 11/1 – 11/8/11)

© 2011, Prosper®

BIGinsight™ is a trademark of Prosper Business Development Corp.

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